Refund & Cancellation Policy

Refund Policy - The Basics

Cancellations Made 3 or More Days Before Delivery
Reservations canceled at least 3 days prior to the scheduled delivery date are eligible for a full refund of the rental amount paid.

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Cancellations Made Less Than 3 Days Before Delivery
Cancellations made less than 3 days before the scheduled delivery date are subject to a $45 cancellation fee. Any remaining amount paid will be refunded to the customer's original payment method.

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Same-Day Cancellations & Refused Delivery
If a customer cancels on the scheduled delivery day, refuses delivery, or is unavailable and BIN Moving is unable to complete delivery due to circumstances within the customer's control, the $45 cancellation fee will apply. Any applicable delivery or additional trip charges already incurred may also be non-refundable.

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After Equipment Has Been Delivered
Once rental equipment has been successfully delivered, the rental is considered active and rental charges are non-refundable, including when bins are returned early or the customer chooses not to use some or all of the equipment ordered.

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Unused BINs
Refunds or credits are not provided for unused bins, dollies, or other equipment included in a package. We encourage customers to use our recommended package sizes or contact us before booking if they need help determining how many bins they may need.

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Rescheduling
Need to change your moving date instead of canceling? Contact us as soon as possible. We will make every reasonable effort to move your reservation to another available date. All rescheduling requests are subject to equipment and delivery availability.

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Weather & BIN Moving Cancellations
If BIN Moving must reschedule a delivery because of severe weather, unsafe road conditions, emergencies, or circumstances beyond our reasonable control, we will work with the customer to arrange the next reasonable delivery date.

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If BIN Moving cancels a reservation and is unable to provide the rental service, the customer will receive a full refund of amounts paid for the affected service.

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Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer's bank, card issuer, or payment provider.

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Cleaning, Damage & Other Charges
Refunds do not eliminate charges properly due under the BIN Moving Rental Terms & Conditions, including the $100 Cleaning & Disinfecting Fee, replacement charges for lost or damaged equipment, rental extensions, additional trips, or other applicable charges.

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Questions or Cancellation Requests
To cancel, reschedule, or ask about a refund, please contact the BIN Moving Team using the contact information provided on our website.

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3+ days before delivery: Full refund
Less than 3 days: $45 cancellation fee
After delivery: Rental charges are non-refundable

BIN Moving unable to provide service: Full refund for the affected service

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Moving has never BIN easier.